Systems and Processes and People
In almost any line of work, a smooth convergence of Systems, Processes, and People is critical.
- Process and People without good Systems = Inefficiency
- People and Systems without good Process = Wasted Talent and Wasted Technology
- Systems and Process with People that don’t fully understand the Systems and Process = Inefficiency, Wasted Talent, Wasted Technology, Chaos, and Confusion
At work today, instead of our Systems, Processes, and People smoothly converging, they roughly collided.
Look at the Toyota Way by Jeffrey Liker – Process supports people. Philosophy supports process.
So the basis of process is philosophy – Why? The process defines the What and the people the who. At the summit of the pyramid is CPI – continuous process improvement.
coachwithheart
August 23, 2008 at 11:05 pm